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Support

How can we help, bestie? 🤍

Search the FAQ below, or email support@pilatesscroll.app. Please include your device model and OS version.

Getting startedDo I need an account?+
No. PilatesScroll works without any account or sign-up. Your progress is stored on your device.
Getting startedWhich devices are supported?+
PilatesScroll is a native app for recent iPhones (iOS 17+) and Android phones (Android 15+). Exact requirements appear on the store listing at launch.
CameraWhy does the app need my camera?+
The camera is used to detect your movements and count reps. All of this happens on your device — camera frames are never recorded, uploaded, or shared. You can revoke camera access in your device settings at any time.
CameraRep counting isn’t detecting me+
Make sure you’re fully in frame with good lighting, prop your phone so your whole body is visible, and follow the how-to coach’s camera hint for each move. There’s a gentle +1 fallback so a missed rep won’t stall you.
App blockingHow does app blocking work?+
On iOS, blocking uses Apple Screen Time (you’ll be asked to allow it). On Android, it uses Usage Access plus a screen overlay. You choose which apps to block; they stay blocked until you spend banked minutes.
App blockingBlocking isn’t working on my iPhone+
Screen Time blocking requires granting the App permission when prompted. If you declined, enable it in Settings → Screen Time. On a small number of enterprise/managed devices, Screen Time may be restricted.
SubscriptionsWhat’s free and what’s Premium?+
Onboarding and the how-to coach are a free taste. Blocking apps and earning/spending scroll time are Premium, which starts with a free trial. Prices and terms are shown in the app before you subscribe.
SubscriptionsHow do I cancel?+
Manage or cancel anytime in your App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period.
Restore purchasesI paid but Premium isn’t active+
Use “Restore Purchases” in the app’s settings, signed in with the same App Store/Google account you purchased with. If it still doesn’t restore, email support with your store and approximate purchase date.
Wallet & streaksWhere did my banked minutes go?+
Banked minutes drain only while you’re actively scrolling a blocked app. Your streak never resets from spending minutes. Data is stored on your device, so reinstalling or switching phones can reset it.
WidgetThe home-screen widget isn’t updating+
Open the app once after installing so the widget can sync, then re-add the widget if needed. Widgets refresh periodically per the OS.
Data & privacyHow do I delete my data?+
Because there’s no account, deleting the app removes your on-device data. See the Data & account deletion page for details.
AccessibilityCan I use it without the camera or blocking?+
The core loop relies on camera-based rep counting and app blocking, but you can adjust reward-per-rep and use the how-to coach. If you hit an accessibility barrier, please tell us so we can improve.

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Still need help?

Email support@pilatesscroll.app or use the contact form. Include your device model, OS version, and a description of the issue.