Support
Rexaurus: Roar Arcade for iOS and Android
Email support@kaironosapps.com with your device model, operating system version, and a clear description of the issue. Do not send passwords, payment-card details, recovery codes, or private keys.
Can I play without an account?
Yes. Guest play and local progress are available without providing an email. A protected account is optional and is used for cloud sync and cross-device recovery.
How do I protect or sync my progress?
Rexaurus starts with a guest identity and does not use email-and-password accounts. When account protection is available, open the Account screen and choose one of the provider options shown there. Cloud sync requires an internet connection and the production cloud service to be available.
How do I buy Ember Coins?
Open the Shop and choose the 250-, 700-, or 1,500-coin pack. The store shows the localized price before checkout. Ember Coins buy exact, non-random dinosaur accessories and Dino Home decorations; they never improve a puzzle, route, match, hunt, chess game, or battle.
Can I restore an Ember Coin pack?
No. Ember Coin packs are repeatable consumables and are not restorable store entitlements. A completed transaction is applied once to the in-game wallet. Cloud sync may recover an already recorded wallet balance for the same protected identity, but it does not repurchase or restore a consumable pack.
A purchase is missing or pending
Do not buy repeatedly. First wait for the store to finish the pending transaction, then reopen the Shop so the wallet can reconcile. If it still does not appear, send support the store, approximate purchase time, pack shown, and non-sensitive receipt or order identifier.
How do refunds work?
Apple and Google process payments and refunds. Request a refund from Apple or Google Play.
Do Ember Coin packs remove ads?
No. Coin packs provide only the stated Ember Coins. They do not remove ads or change gameplay. The current release does not sell a subscription or Lifetime Pro entitlement.
How do I change ad privacy choices?
Open the Account screen and choose Ad privacy choices when that option is required in your region. You can also review advertising settings in iOS or Android.
My local progress disappeared
Clearing app storage or uninstalling can remove guest-only progress. If you had a protected account, sign in with the same method and allow sync to finish. Include the affected world and level in a support request.
How do I delete my account?
Use Delete account and cloud data on the Account screen, or follow the web deletion instructions.
What devices are supported?
The public Google Play release supports portrait Android phones and tablets running Android 7.0 or later. The universal iPhone and iPad release requires iOS 15 or later and remains under App Store review. Availability can vary by store and device capability.